Terms & Conditions
Τhe website www.betandmalfie.com has been created by the Company so that it can instantly provide the consumers with information about its products, giving them the opportunity to place an online order through the Internet, and also to provide interactive communication between consumers, visitors, users and customers with the Company by making comments and expressing their interest in specific items, by making use of certain social media applications. Furthermore, through its website, the Company can hold online competitions in which all users/customers can participate, whose terms and conditions shall be posted on the Company’s website. In particular, through the general terms of the present contract the Company wishes to state in a clear, explicit and understandable way, acting bona fide and observing the provisions governing the validity of legal acts, the terms and conditions under which it transacts business, according to Law 2251/1994 on “Consumers’ Protection” and particularly the provisions on remote trading.
Before you enter the online shop and navigate around our website, we suggest that you read the following terms and conditions that are in effect especially with regard to the use of the online shop of “BET AND MALFIE” which can be found at www.betandmalfie.com.
Make sure that you agree with these terms and conditions because any further use and navigation around the website www.betandmalfie.com postulates and entails your express and unconditional consent to them. In case you do not agree with these terms, then it is your responsibility to abstain from visiting and using this website as well as from proceeding to any transaction or use of services provided by the online shop. Upon entering the website you should declare that you are an adult person and are entitled to performing legal acts, while you are also committed not to permit the use of your personal details and password by underage persons or persons not entitled to performing legal acts.
The Company aims at providing the best possible services. Our online shop (www.betandmalfie.com) provides both or customers and all Internet users with the opportunity to be instantly informed about the products of our Company as well as proceed to online purchases.
Information & Products
Available We hereby undertake that all information about our products available for selling is full and valid.
The Company, acting bona fide, is not responsible for and is not bound by any electronic data registered by mistake according to general experience and has the right to correct them whenever these data are detected.
You may find information about each product by following the search instructions you can find at Bet and Malfie and clicking on the specific product, yet it may be cases that there might be any misspellings that have escaped our attention or have been made unintentionally or have been made due to interruption of operation of the website for technical or other reasons.
The Company guarantees that you will be informed promptly about the availability or not of the products, yet it bears no responsibility for such availability. In any case, it is pointed out that the time upon which your order will be delivered, depends on the availability of the products in our warehouses. In case the product is not available, you will be informed on time about its non-availability.
The products sold by Bet and Malfie are intended only for personal use. Any resale of them by our customers is prohibited.
The final price appearing next to a product includes the from time to time legal V.A.T., it applies to products available at the time by the Company’s warehouses, whilst the Company reserves its right to change the prices. Any potential transportation costs, if such costs are applicable, are not included in the final price. The total cost (including transportation costs) is verified upon completion of order.
Limitation of Liability
Τhe website Bet and Malfie provides the content (for example, information, names, photographs, illustrations), the products and the services available through the Internet “as is where is.” In no case does the Company bear any civil or criminal responsibility for any damage (incidental, special or consequential, which indicatively and not restrictively, individually and/or jointly, consists in loss of profits, data, compensation, etc.) a visitor to the online shop or any third party may suffer due to reasons related to the operation or non-operation and/or the use of the website and/or due to inability of the website to provide services and/or products and/or information and/or any prohibited interventions of third parties in products and/or services and/or information provided through the website.
Within the framework of its transactions through the online shop, the Company is neither responsible nor liable for any compensation with regard to any fault or damage resulting from canceling, not fulfilling or delaying an order for any reason. The Company does not guarantee the availability of the products appearing on the website, but it provides the customers based on its data about the availability of the products, while in case of any change of data, the Company shall on time inform the customers about the non-availability of the products, in which case the Company bears no further responsibility.
The Company is not responsible for any technical mistakes or misspellings in the specifications and properties of the products that have been made unintentionally or after the operation of the website was interrupted due to force majeure. Similarly, it bears no responsibility for the restoration of any damage, incidental or coincidental, indirect or direct, that may occur due to inability of using and navigating around the website or due to errors, interruptions, defects or delays in the operation of the website or in the transfer of information to the Internet through the website or due to failure of system line, etc., or due to technical problems the users may face when accessing or using the website, which are connected with the compatibility between their infrastructures and the website or with viruses or other harmful characteristics existing in websites.
All of the content of the website Bet and Malfie, including images, graphics, photographs, drawings, texts, information, services and products provided, names, logos and distinctive marks of all kinds of data and software, unless otherwise reported with regard to third party rights, are copyright and industrial property of the Company and are protected in accordance with the respective provisions of the Greek and European Legislation and the international contracts. Furthermore, anything transferred, reproduced or sent through this website is considered property of the Company to the full extent that this is possible and legal.
The copyright is obtained without any further formalities and without the need for a contract or a prohibitive clause against its infringement.
Any transcription, amendment, analog/digital recording, mechanical reproduction, distribution, transfer, downloading, alteration, resale, leasing, storage, printing, creation of consequential work or misleading of the public with regard to the real provider of the website and its content is prohibited.
The names, the images, the logos and the distinctive characteristics that represent the Company and/or its online shop www.betandmalfie.com and/or third parties in contract with them as well as their products or services are exclusive trademarks and distinctive characteristics of the Company and/or www.betandmalfie.com and/or of the above third parties and are protected by the Greek, EU and international laws on trademarks, industrial property and copyright. Their use is strictly forbidden without the prior written permission of the Company or their legal beneficiary. Any products, commercial names, trademarks and distinctive characteristics of third parties included in the present website are copyright and industrial property of such third parties, who are exclusively responsible for them.
Any reproduction, reissue, downloading, announcement, distribution or transmission or any other use of the Content in any way or through any means for commercial or other reasons is permitted only following the written permission of the Company or any other legal beneficiary of the above intellectual rights. In any case, the appearance and exposition of the above on the present website should by no means be considered as an explicit or silent transfer or granting of the right to use them.
Any information provided by users/visitors of the present website to the Company through the website shall be considered non-confidential and shall not be considered property of the said user/visitor. Furthermore, the Company can collect limited information necessary for its general commercial activities in the way and for the reasons mentioned below.
You hereby agree and assume the responsibility to use the services, information and data of the online shop according to law and in compliance with the regulations of good faith and commercial practices. You hereby accept that you will not use the online shop Bet and Malfie for sending, publishing, emailing or transmitting in any other way any content that is illegal, harmful, threatening, offensive, annoying, calumnious, defamatory, vulgar, obscene, libellous, anything violating the confidentiality of someone else, showing prejudice against someone or expressing racial, ethnic or other discrimination, anything that could harm underage people in any way, anything forbidden to be broadcast according to law or contractual or management relations (such as internal information, ownership and confidential information that is obtained or disclosed as part of employment relationships or is covered by non-disclosure agreements), anything violating a patent, a trademark, a commercial secret, copyright or other ownership rights of third parties, anything including software viruses or any other codes, files or programs that have been designed in order to interrupt or damage, or destroy or hinder the operation of any computer hardware or software, that intentionally or unintentionally violates the existing Greek or EU legislation and their provisions, anything that could assault third parties in any way by gathering data used for collecting or storing personal details of other users.
You are exclusively responsible for maintaining the secrecy of the username and the password of your account. In addition, you are exclusively responsible for the careful use of your account, your orderly exit from the account at the end of the use as well as for any action performed through your account.
You are responsible for thoroughly examining the properties and the individual characteristics of the products you wish to order before completing your transaction.
Τhe website www.betandmalfie.com, through the terms and conditions mentioned herein as well as by virtue of all laws and regulations in force, provides you with a non-exclusive, non-transferable, personal and restricted right of access, use and presentation of this website and its contents. This permission is not a transfer of title to the website and its elements and is subject to the following restrictions: (1) you should maintain in every copy of the website and its elements each and every authentication mark related to copyright and other ownership rights, and (2) you may not change the website and its elements in any way or reproduce or present in public or distribute or in any other way use the website and its elements for any public or commercial purpose unless it is hereby permitted.
Links to Third Party Websites
The links that may be included in www.betandmalfie.com sometimes divert the user to from www.betandmalfie.com to websites of third providers, businesses, etc. These websites are not under the control of Bet and Malfie but under the control of third parties (natural or legal persons) and we assume no responsibility for the contents of any linked website or any link included in a website related to our website or for any changes or updates on similar websites or for the terms they are governed by with regard to the protection of personal details. Furthermore, we assume no responsibility for any Internet video or for any form of broadcast from any linked website. We provide these links on www.betandmalfie.com for the more convenient use of www.betandmalfie.com. Their use is not compulsory for the visitor/customer and the fact that they are included in www.betandmalfie.com does not prove or suggest that we approve or accept their content.
As we acknowledge the importance of the issue of your Personal Data security and your electronic transactions, we take all the necessary measures and follow the most recent and advanced methods in order to provide the maximum possible security. All information related to your personal details and transactions are secure and confidential.
-Customer Identification-Personal Security
Additional personal security is provided through the username and the personal password you enter when you become a member of Bet and Malfie. In this way, every time you use them, you have absolutely secure access to your personal details. You can change your password and your electronic address (e-mail) whenever you wish. You are the only person that has access to your data through the above codes and you are exclusively responsible for keeping them confidential and secret from any third party. In case you forget or involuntarily disclose a secret code, you should immediately inform us, otherwise Bet and Malfie shall bear no responsibility for the use of the secret code by any unauthorized person. For reasons of security, we recommend that you change the password at regular intervals and avoid the use of the same and easily detectable secret codes (e.g. telephone number, date of birth). We also suggest that, apart from letters and numbers, you also use symbols in order to create your password.
Purchase of products – Order
The order is placed through Bet and Malfie and constitutes a remote contract of sale subject to the legal framework of L. 2251/1994, as today in effect. In addition, according to the articles of the Greek Civil Code, the visitor of the website has the opportunity to place a valid order as long as they have the legal capacity to do so, they have reached the age of eighteen and they are not incapacitated with regard to reaching a contract of sale. The orders can also be placed by representatives of legal persons. The Company maintains its right to claim from the respective supervisor or guardian the orders that may have been placed by legally incapable persons.
Throughout the placement and the completion of the order you will be guided step-by-step by the automatic hints of the system.
If you want to place an order, you are not obliged to log in with your username and password. However, we would recommend that you become a member of the website because, in this case, the procedures will be much easier in case you use the online shop in the future. Enter the email address and the password you used during your registration and log in as a member.
If you are not a member, click to create a new account. Enter an active email account in the registration form for new members. Τhe email address you will state must exist and be active, since our overall communication will be carried out through the email address you submitted upon registration. Even in case you do not become a member, certain personal details, such as invoicing address and order dispatch address, email address and contact telephone number, will be requested for preparing and completing the contract between us.
On all pages of Bet and Malfie and beside every available product there is an ADD TO BASKET button with different choices for size and colour. Navigate around our online shop and add to your basket the products you wish to buy.
In order to continue your purchases choose the next item you want from one of the main categories and add it to your basket. When you have completed the addition of products, press the CONTINUE PURCHASES button.
As soon as you enter the “basket form” you will be asked to state the country of dispatch and the Postal Code of the address where the products will be sent so that the delivery cost can accurately be calculated.
Then you will be asked to log in if you are already a registered member or register for the first time. You also have the opportunity to make purchases as a simple visitor without necessarily becoming a member, though after entering all the data necessary for the completion of your order.
In the next step you will be asked to provide all the details related to invoicing: a) if you want a receipt or an invoice, b) all details with regard to invoicing, data and invoicing address as well as data and dispatch address in case they are different from the invoicing address.
You can also choose the Way of Payment. Here you have the opportunity to pay in the following ways 1) Credit/Debit Card by PayPal, 2) Cash on Delivery (only cash) for deliveries only in Greece and for orders up to €500. Depending on the way of payment you choose, the respective form appears on the screen.
Upon completion of the order, you will receive an email confirming the placement and acceptance or rejection of your order. The Company should accept it within two (2) working days at the latest after the electronic message of the order has been sent and the Company has confirmed the arrival of the order. As long as the Company accepts your order in this way, it has to fulfil it, according to the contract, within ten (10) calendar days after the order was sent to the Company.
The purchase price of a product is the price of the product at the moment the order was sent by you and was accepted by the Company. Any subsequent changes, made until the moment the product is delivered to you, will not affect the order and its terms.
In case you do not receive a relevant electronic message confirming the receipt of your order or a notification by telephone, it is your responsibility to immediately inform us because there may be an issue with the contact details you have provided. The Company bears no responsibility in case you have entered wrong contact details and therefore communication with you is impossible.
Throughout the procedure of your order and as long as you are already member of the site, you can visit the section “My Orders” so that you can be informed about the progress and the status of your order. The different stages of your order are as follows:
“Order Placement”: Your order has been placed.
“Order Dispatch”: The products of the order have been collected and are ready for delivery to your place.
In case your order is outstanding, we will contact you at the address you have given.
Ways of Payment
1. Credit/Debit Card
You can pay up your order through any credit or debit card (VISA, MASTERCARD, MAESTRO, VISA ELECTRON), following a respective command of the Owner. In any case of purchase, the purchaser should be identified with the owner of the card that is used. The use of a credit/debit card for your purchases from Bet and Malfie is completely secure, as long as you follow the respective instructions.
The minimum necessary details of the card (owner’s data, type, number, expiry date, authentication number) will be transmitted to PayPal, so that their validity can be confirmed and your transaction can securely be carried out.
Customers outside the European Union are subject to any costs due to exchange rates, customs clearance, etc., for which the Company bears no responsibility.
2. Cash on Delivery (FOR GREECE ONLY)
When the order is delivered to your place by DHL courier company, which acts by order of our Company, you should pay the DHL representative. Cash on Delivery is free of charge. The Cash on Delivery method applies only to Greece and for orders up to € 500.
Our aim is to deliver the order as soon as possible and in the simplest way. Τhe products you have ordered are sent to the address you have given us through DHL courier company. It is the Company’s right to employ a different courier company.
Deliveries for Greece and the E.U. are free of charge.
Deliveries to Cyprus cost € 15 (including VAT 23%) in case of simple dispatch.
Deliveries outside Greece (non-EU except Albania) cost € 20 (including VAT 23%) in case of simple dispatch.
For any other information about dispatches, please contact us on telephone number +30 23410 75555, Monday-Friday from 10:00 to 17:00 (except official holidays), or through email at firstname.lastname@example.org
Products that are to be delivered inside Greece arrive between one (1) and four (4) working days after the Company accepted the order, from 09:00 to 18:00, at the address you have entered in the order form.
The ordered products are delivered anywhere outside Greece within a period of seven (7) working days, after the Company accepted the order to the address you stated upon your registration.
The above deadlines are not in effect and the Company bears no responsibility, in case of delayed or impossible delivery that is caused by reasons of force majeure (extreme weather conditions, strikes, etc.), nevertheless you will be notified.
The order may also be delayed in case that communication with you through telephone and/or email is impossible (if a problem occurs with either the order, or the product or its payment) due, for example, to the fact that the registered data are wrong or outdated.
As soon as the order arrives at the delivery address, you will be asked to sign in order to collect the product/s.
In case the data you have entered in the form are not correct, the Company shall not be responsible for non-delivery of products.
For any other information about the dispatch, please contact us on telephone number +30 23410 75555 , Monday-Friday from 10:00 to 17:00 (except official holidays), or through email at email@example.com
The products to be dispatched are packaged as carefully as possible and meet all relevant regulations.
Absence of Customer upon Delivery
Depending on the case, the courier company may leave a receipt in your mailbox asking you to contact them.
Loss of Package – Collection of Package
The packages are delivered upon signature of the recipient. Every product delivered should be examined and any reservations should be written in the delivery slip of the courier company in case of partial or total damage. If you do not express your complaints upon the delivery of the package, this means that the package was delivered in good condition and no subsequent requests or complaints shall be accepted. Finally, any package that has not been asked from you and has been returned to us can be resent to you at your own expenses.
Cancellation of Order – Return Policy – Change of Product
Cancellation of Order
You have the right to cancel an order within two (2) hours after you have placed it. After this period has passed, no cancellation shall be accepted. When you want to cancel an order, you should inform us in writing through an email sent to firstname.lastname@example.org and you should also call on telephone number +30 23410 75555, Monday-Friday from 10:00 to 17:00 (except official holidays) so that the procedure of the order is interrupted. In case the status of order is “Dispatched,” the cancellation is impossible but, under certain conditions, the order can be returned.
Return of Products Due to Wrong Delivery
In any case you received products that were different from those that were sold, either in type or in quantity, you can return them so that the products are examined and the error is detected. In this case, the return costs and the second-delivery costs will be covered by the Company as long as the return is carried out according to the following procedure.
Return of Products Considered Defective On Arrival
The primary aim of is to deliver the products you have ordered in the correct quality, quantity and time so that you can always be fully content with your cooperation with us.
As a result, if anything of the above has not been followed, immediately call telephone number +30 23410 75555, Monday-Friday from 10:00 to 17:00 (except official holidays) or email at email@example.com and inform us. Then, in accordance with the following rules and mainly your satisfaction, we will take all necessary actions in order to solve any problems that may have arisen with your order.
In case you realize that there is some manufacturing defect in the product you have received, you can return it. The return of products considered defective (Defective on Arrival-DOA) shall be accepted within seven (7) calendar days after they have been delivered to the customer. At the same time, the product should not be damaged and should be accompanied by all the original documents that were in the package (e.g. Dispatch Note, Retail Receipt, etc.), while its package should be complete. If the defect was detected after the delivery and there is no package or if the package of the product was not delivered by the deliverer, the package of the product is not required. In these cases the following are in effect:
- Τhe product is received and inspected so that the report of the customer with regard to the defect can be confirmed.
- On condition that the Company has previously received and checked them, the defective product will be replaced with an identical new item, or, in case of non-availability, the defective product will be replaced with a brand new item of similar quality and price, or it will be replaced with another product or products until the total price equals the cost you have already paid, or exceeds it if you want it so. Otherwise, in case you do not want the product to be replaced, you will have the money of the original purchase refunded in the same way as you had made the original payment.
- More specifically, in case you paid through credit card, we will inform the respective Bank about the cancellation of the transaction and the bank will then take any action specified in the contract between you and the bank without any further responsibility of the Company. Following this, the Company will not be responsible for the time and the way your money will be refunded, which is determined by the above mentioned contract.
- Τhe cost of the delivery and return of the products to the Company as well as the cost of the delivery of the replaced product will be covered by the Company.
- In case the products are returned damaged or incomplete, Bet and Malfie has every right to ask for a compensation by the customer, which will be specified by the condition of the products, and can unilaterally, totally or partially, offset this claim against the customer.
Change of Product
In case you want to change the product you have purchased, you should enter the product code/s and the size in the contact email and a collaborator of the Company will soon contact you. Alternatively, you can also directly contact the customers’ service on telephone number +30 23410 75555, Monday-Friday from 10:00 to 17:00 (except official holidays) or email at firstname.lastname@example.org
Return of non-Defective Products – The Customer’s Right to Unjustifiable Withdrawal
You have the right to withdraw from the purchase contract, without having to announce the reason why you want to return the products, within fourteen (14) calendar days after the products have been delivered and return them to “Afoi Anezoulaki SA.”, Nea Santa, Kilkis, Nea Santa 611 00, Greece. When the same order includes more than one item, the above deadline starts from the delivery of the last item. In this case, you only have to cover the cost of the return of the products.
In case you want to withdraw from the purchase contract, the following requirements should be met:
- The product should be in its original package and in the same perfect condition in which it was delivered to you, which means that the package should not have been torn and all paper and cloth labels should be in place.
- The product should not have been processed in any way: washing, alteration, stains, wear, etc.
- All additional accessories of the product (belt/waist band, hood, spare buttons, cloth sample, etc.) should be included in the returned package. - In addition, you should include the purchase receipt together with the statement of withdrawal.
- Τhe item you return should be accompanied by the completed “Withdrawal Form”, which you will find here , within the mandatory time-limit of fourteen (14) days.
- The withdrawal form is submitted in writing and the Company shall send you a confirmation that it has received it.
- Following your statement of withdrawal, we have to refund to you the money we received within fourteen (14) at the latest days, after the products have been delivered to us.
- No delivery expenses are returned in case you have chosen to follow a way different from the most inexpensive standard way of delivery offered by the Company.
- The money will be refunded in the same way as it was received buy us in the initial payment. More specifically, in case of credit card payment: if until the withdrawal and return of the item/s the Bank has paid the Company, the Company has to inform the Bank about the cancellation of the transaction and the Bank will then take any action specified in the contract signed with the customer. Following this information supply, the Company will not be responsible for the timeframe and the way your money will be refunded to you, as this is determined by the above mentioned contract.
- In case the products are returned damaged or incomplete, the Company has every right to ask for a refund from the customer, which will be specified by the condition of the products, and can unilaterally, totally or partially, offset this claim against the customer.
Visit – Social Media
The website Bet and Malfie provides the opportunity to interact with social media (Pinterest). These features allow access and/or connection to your social media accounts. The Company does not check these social media services or your profiles and we cannot change your privacy settings in these services or introduce rules on the way this personal information of yours is managed by these services.
The Company and www.betandmalfie.com give you the opportunity, by submitting your name and data of your electronic address, to choose between periodic and occasional update about new products available in the market and about any other offers, etc., through the dispatch of advertising-informative material to your electronic address.
Τhe website Bet and Malfie will not abuse the above service. In case you wish to interrupt receiving informative newsletters or you wish to unsubscribe from the Company’s updating system, you can inform us by using the communication form of the online shop.
In case you are not satisfied with the completion of the order or for any other reason related to Bet and Malfie, you have the right, within ten (10) days after the problem occurs, to submit your complaint through the link of the page “contact us”, by filling in the communication form on the webpage of shop.despinavandi.gr. Your complaint will be examined and within ten (10) days you will receive an answer through your email. We reserve the right to ask for explanations about the settlement of the issue.
Legislation in Force – Jurisdiction
The present Contract is governed by the European and the Greek Legislation, particularly with regard to the statutes regulating issues related to electronic commerce, remote sales, protection of copyright and protection of the consumers.